Commitment to quality
Those who choose us are not only looking for a watch, they are looking for security, impeccable treatment and the certainty of being in the best hands.
Our commitment begins when the watch arrives in your hands.
How we work
1. Authenticity guaranteed
In Wancora, we only work with official distributors or directly with the watchmakers themselves. Each piece we offer is 100% original, like new and unworn (unless expressly indicated), and is delivered with its official case, documentation and warranties stamped by the manufacturer.
We rigorously select each watch to ensure a flawless shopping experience: transparent, secure and backed by brands that have been marking time with excellence for decades - or centuries.
For specific details on each firm's warranty coverage and conditions, please see this section.
Your trust is the most valuable thing we have. And we take care of it in every detail.
2. Fully insured shipping
Your peace of mind, from the first contact, to beyond delivery.
Every order at Wancora includes free and insured shipping at 100% of the value of the watch, at no additional cost to you. We work with DHL Express, which guarantees a fast, reliable and perfectly traceable service at all times.
We understand what it means to acquire a valuable piece. That's why each watch is shipped in a discreet package, with no logos or visible references to the contents, minimizing any risk during transport.
In addition, all shipments are sent in reinforced and specially protected packaging to ensure that the piece arrives to you in perfect condition, as it should be.
From our hands to yours, your watch travels with the same care with which it was created.
3. Price guarantee & flexible payment options
Transparency, without exceptions.
At Wancora, we believe that a good watch does not need to be inflated in price. That is why most of our models are offered below the official RRP of the brands themselves. In case of not being below the RRP due to the offer and the market, you will receive the model without tedious waiting lists.
The price you see is the price you pay. No small print, no hidden costs, no surprises. Clarity is part of our commitment to you.
In addition, we offer flexible payment methods to adapt to your needs, always without pressure or urgency. You choose the pace. Us, the confidence.
Because buying a watch should be as enjoyable as wearing it.
4. Personalized assistance
Excellence is not just in the watch, but in how it is delivered to you.
At Wancora we believe that every customer deserves more than an impeccable purchase: they deserve attention that matches their needs.
For this reason, we offer a personalized, close and discreet treatment, in which each consultation is attended with the same dedication as if it were a unique piece. We listen, we understand and we accompany. Whether it is to resolve a doubt, receive expert advice or simply share your idea, our team is available for you.
We answer quickly, with criteria and without pressure. Because whoever is looking for a special watch deserves to feel equally special throughout the whole process.
5. Transparent delivery timelines
Every clock has its own time. Ours, always in your favor.
At Wancora we work with two delivery modes, depending on the availability of the model:
- Models in stock: shipped within 24 to 48 business hours, via DHL Express, tracking and insurance included.
- Models on request: if it is not available in our inventory, we request it directly to our official suppliers. In this case, the estimated delivery time is 2 to 3 weeks, depending on the brand and reference.
Before confirming your order, our team will inform you precisely of the estimated time, and will be in contact with you throughout the process.
Punctuality, information and trust. That's how we like to invest our time.
6. Headache-free returns
The peace of mind that comes with knowing you can change your mind.
In Wancora we want every purchase to be a safe decision without pressure. Therefore, if for any reason you wish to return your watch, you have a period of 14 calendar days from receipt of the order to do so, completely free of charge and with a full refund of the amount paid.
The only condition is that the watch is in perfect condition, with no signs of use or manipulation, and with all the original elements included (box, documentation, seals and guarantees).
Our team will assist you throughout the entire process to make the return as easy and transparent as the purchase was.
Because trust is also demonstrated when a change of opinion is respected.
Purchasing process
Absolute security in every transaction.
At Wancora Watches we use the escrow payment system, collaborating with the Mangopay payment platform, the same one that manages payments at Chrono24.
This means that you pay with the same system of trust and protection that you have already used, if you have previously purchased through Chrono24.
Payment
You make the payment through our secure gateway managed by Mangopay.
Processing
The amount is held in a secure escrow account while we order the watch from our suppliers.
Shipping
We prepare and ship the watch, following the agreed deadlines.
Verification
You receive the watch, check it and validate that everything is correct.
Confirmation
You notify us by any written means that everything is correct.
Unlocking payment
Once we receive your confirmation, Mangopay releases the payment.
This system guarantees that the money is not transferred to our account until you have confirmed receipt and conformity of the product, thus offering maximum peace of mind throughout the process.
In addition, we have flexible payment options, without pressure, to suit your preferences. You can ask us if you wish to order in installments or pay in installments.
Because when it comes to trust, the best form of payment is to feel that your money is where it belongs: safe.
Warranties by brand
At Wancora Watches, all our watches are purchased through official distributors, or come directly from the brands.
All watches, unless otherwise indicated, are as new and unworn, with all their official documentation (international warranty, maintenance book, etc.) and with their respective original boxes.
In this section you will find a brief explanation of how the warranties work for each and every one of the brands we work with.
Bell & Ross
Your Bell & Ross watch is covered by a two-year international warranty (parts and labor) from the date of purchase shown on your warranty card.
Bell & Ross warranties can be registered in the customer’s name using the QR code on the warranty.
Breitling
For Breitling watches we distinguish two types of international warranties:
- If the movement with which your Breitling watch or chronograph is equipped is not a Breitling manufacture mechanical movement, it is guaranteed against any manufacturing defect for a period of two years.
- In the case of watches and chronographs equipped with a Breitling manufacture mechanical movement, the Breitling international warranty applies for an extended warranty period of five years.
To find out if your watch has a Breitling manufacture mechanical movement, you will need to look at the reference of the watch. If the second letter is a B and the next 2 numbers are between 01 and 35 (from B01 to B35), your watch has a Breitling manufacture mechanical movement.
Breitling watches may be registered in the customer’s name directly from the Breitling website using the QR code on the warranty.
Bvlgari
Bvlgari warranties are valid for the next five years from the date of activation. They include an NFC chip and with a QR code, which, after being scanned, redirects the customer to the Bvlgari website where he can view the data of the watch.
Cartier
The Cartier warranty is valid internationally for the next three years
(only applicable to new watches), but can be extended up to a maximum of 8 years through the Cartier Care system.
This system is obtained through the QR code on the warranty, whose reading redirects directly to the Cartier website, where you will have to fill in a series of data to complete the registration.
Once the registration is completed, the message confirming the warranty extension will appear and the watch will appear in the “My Collection” section. Once this process is completed, the customer will be able to enjoy 8 years of international warranty.
Chanel
A five-year warranty from the date of purchase is offered for each watchmaking creation or timepiece purchased after October 2022.
Grand Seiko
Grand Seiko’s warranty is valid for the next five years from the date of international activation.
To make use of the warranty, it is necessary to register it by following the link: https://registration.grand-seiko.com/. Once registered (watch data such as serial number, warranty number, etc. must be added), the warranty activation process will be completed.
Hublot
The warranty is valid for 2 years, but when registering the watch, 1 additional year is added, so you will have warranty for 3 years in total.
For certain models, Hublot offers a free one-time complete service, valid for seven years from the activation of the warranty.
This service can only be used after the original warranty period has expired. To do so, it is necessary to register your watch in the “Hublot e-warranty” application and enter the serial number of your watch once you have downloaded the application.
Then, the official Hublot app will ask you to scan the back of your watch. This process guarantees authenticity and eliminates any possibility of registering replicas.
IWC
IWC ‘s warranty is valid internationally for the next 24 months from the date of activation.
A six-year warranty extension is available by registering at this link: https://myiwc.iwc.com/es/register/manual?country=ES or via the QR code on the warranty.
Once the watch is registered, an additional six-year extension will be granted, bringing the total international warranty to eight years from the day of activation (specified in the warranty).
Jaeger-LeCoultre
Jaeger-LeCoultre warranties can reach an international warranty duration of up to eight years by registering the watch in the customer’s name.
Registration can be done through the link: https://services.jaeger-lecoultre.com/en/register/manual or via the QR code on the warranty.
Longines
Longines warranties last 24 months for all models of watches, counting from the date of purchase.
For mechanical watches purchased on or after January 1, 2021, the warranty is five years.
Warranty registration is done via the QR provided, through the physical warranty or at this link: https://www.longines.com/es/customer-service/warranty. Once all sections are completed, the warranty will be registered in the customer’s name and will be valid.
Nomos
Nomos warranties are valid for 24 months from the date of activation.
The customer can proceed with the registration through this link: https://nomos-glashuette.com/en/registration or by using the QR code on the warranty.
Omega
The warranty is valid internationally for the next five years, starting from the day of activation.
Omega warranties are not nominal, i.e. they do not allow the watch to be registered in the customer’s name.
Panerai
The Panerai warranty is valid internationally for the next 24 months from the date of activation.
A six-year warranty extension is available by registering at this link: https://services.panerai.com/es/register/manual or by using the QR code on the warranty.
Once the watch is registered, you will get the six-year extension, reaching a total of eight years of international warranty from the day of activation (specified in the warranty).
Rolex
The warranty is valid internationally for the next five years, starting from the day of activation.
Rolex warranties are not nominal, i.e. they do not allow the watch to be registered in the customer’s name.
Tag Heuer
Tag Heuer’s warranty is valid for a minimum of 24 months.
For movements with a warranty date after April 1, 2020, it may be extended for an additional three years. Applicable movements include: Heuer 02, Heuer 02T, TH 20-00, TH 20-06, TH 20-06, TH 20-07, TH 20-08, TH 20-09, TH 30-00, TH 31-00, TH 31-03, TH 50-00, TH 50-01 and TH 81-00.
The upgrade process requires the creation of a MyTAGHeuer account and the registration of the watch, including the serial number and international warranty number, as well as the customer’s personal data.
Tudor
Tudor warranties are valid internationally for the next five years, starting from the date of the warranty.
Tudor warranties are not nominal, i.e. they do not allow the watch to be registered in the customer’s name.
To verify the authenticity of the piece, the Tudor ID is used.
This is done by sticking the watch warranty against the back of the phone (preferably the camera) for a few seconds.
A notification will appear directing you to the Tudor website, where you can see an image of the watch with its activation date (month and year, not the exact day), serial number and tests passed (such as COSC or METAS certifications).
Zenith
Zenith’s international warranty covers possible manufacturing defects for a period of two years from the date of purchase.
There is the possibility to extend the warranty for an additional three years by registering the warranty. This registration can be done through the QR code (also present in the original box) or through this link: https://www.zenith-watches.com/es_es/login?register.
It is necessary to create a user account on the Zenith website to complete the registration.
Contact us at
If you have any questions or need more information, please do not hesitate to contact us. We will be happy to help you.
