ABOUT ZOAMA AND THIS PRIVACY POLICY

Zoama S.L. has its registered office at c/alonso cano 66 S-1, Ofic. 3, 28003 Madrid, Spain.

Please read the following policy carefully, as well as our Cookie Policy which sets out how we collect, use, communicate and transmit the personal information you provide to us through our website. The Cookie Policy explains how we collect information through the use of cookies and similar technologies when you use our platform.

For Zoama S.L. is very important the protection of privacy and personal data of users.

Therefore, Zoama S.L. assumes a permanent commitment in the way it treats and retains the personal data of users.

Purpose: In Zoama S.L. we treat the information you provide according to the General Data Protection Regulation and Organic Law on Protection of Personal Data and Guarantee of Digital Rights, in order to manage the products that we provide or demand us through the website. All data requested (name, e-mail, and those included in the form) are strictly necessary for the management of the consultations made, or the purchase made or the sending of commercial communications, including the existence of possible automated decisions, not profiling in any case.

Origin of the data: The personal data collected comes directly from the information offered by the persons to whom such data refers.

Storage: Zoama S.L. will adopt the necessary technical and organizational measures to safeguard the security of your data. The policies for the treatment of data and security measures implemented in Zoama S.L. avoid the alteration, loss, treatment or unauthorized use of your personal data.

Currently, information collected from users of this website is stored in our customer database. We limit access to that information to those employees within our organization who need it for business reasons. Most of our employees do not have access to such information. In addition, we enforce a policy against unauthorized disclosure or use of the information you share with us, and we have instructed our employees regarding that policy. Employees who do have access are required to comply with our privacy policy.

We also require that third parties who perform services for us and may have access to customer information (such as web site providers, customer service, data collection, storage and information services and mailing providers) share our commitment to maintaining your privacy and complying with our company’s confidentiality requirements. As mentioned above, under no circumstances do we sell customer information to any outside company or organization, nor do we allow the organization in question to use customer information for its own business purposes.

In fact, specific information about you will be disclosed only in the event of a court and/or competent authority request in order to comply with valid legal processes, or in the event that, in good faith, we believe that the information is necessary to prevent harm to you and/or others.

Zoama S.L. may alter this privacy policy to adapt it to changes that occur on the platform, as well as legislative changes on personal data that appear and affect this policy. Therefore, it is required to read it every time you provide us with your data through the website.

Conservation: The personal data provided will be retained as long as they are necessary to meet the purposes for which, in each case, have been collected in order to maintain the relationship or link of the person concerned with Zoama S.L. and their deletion is not requested by the person, also being retained in accordance with the legal deadlines for compliance with legal obligations required to Zoama S.L.

Recipients: During the processing of personal data, Zoama S.L. will not make any transfer of these data except in compliance with a legal obligation or prior authorization of the person.

Legitimation: The processing of your data is legitimized through the express consent of the data subject, who voluntarily submits them through the form by means of a clear affirmative action.

Rights: You have the right to obtain confirmation as to whether we at Zoama S.L. are processing your personal data, therefore you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary, as well as the right to limitation or opposition to its processing, portability of your data and withdraw the consent accepted to the processing of your data and even lodge a complaint with the Spanish Data Protection Agency ( https://www.aepd.es/ ).

Commercial communications: With regard to commercial communications, Zoama S.L. undertakes not to send commercial communications without identifying them as such, in accordance with the provisions of Law 34/2002 of Services of the Information Society and Electronic Commerce. It will not be considered as commercial communication any information sent to the user of Zoama S.L. provided that its purpose is to maintain the existing contractual relationship between user and Zoama S.L., as well as the performance of the tasks of information, training and other activities of the service that the customer / user may have contracted with the entity.

Zoama S.L., is committed through this means not to make misleading advertising. For these purposes therefore will not be considered as misleading advertising formal or numerical errors that may be found throughout the content of the various sections of the website of Zoama S.L., produced as a result of maintenance and / or incomplete or faulty updating of the information contained in these sections. Zoama S.L., as a result of the provisions of this paragraph undertakes to correct it as soon as it becomes aware of such errors.

UPDATES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time. When we do so, we will post the changes on this Platform.

INFORMATION REPORTED AND HOW WE USE IT

We collect information from you as described below:

You will need to register to access certain areas of our platform. During the registration process, you will be asked to provide personal information (including your name and address, date of birth, e-mail address and telephone number). By entering your information in the required fields, you will allow Zoama S.L. to provide you with the selected services.

If you choose to interact with Zoama S.L. through a social media platform or other third party services, we will collect the information you communicate to us through that platform.

We also automatically collect certain information about visitors to our Platform as described in our Cookie Policy and will collect information about your location to the extent we provide any location services.

We will use the information we collect about you to:

• Manage and complete purchase and repair orders, facilitate deliveries, as well as to provide after-sales services;
• Manage our accounts and records;
• Manage inquiries and requests;
• Send service-related communications, including announcements and administrative messages, such as order confirmations;
• Identify products and services that we believe may be of interest to you based on information about you, such as your purchase history and past interactions with us;
• Send you marketing communications (including emails and social media audience personalization) relating to us that we believe may be of interest to you, when we have a legitimate basis to do so (see “Your Choices” below for more information about how you can control such updates);
• Conduct market research in order to continuously improve the services we provide to our customers;
• Conduct creditworthiness checks and prevention of fraud and other prohibited or illegal activities as part of our effort to maintain the security of our Platform and our services;
• Understand how our platform is used so that we can continually improve our platform, services and other offerings.

Where you have consented to a particular use of your information, we treat it in accordance with the consent you have given. You may withdraw that consent at any time (for example, to receive marketing communications from us) by contacting us. We process your information where it is necessary for the performance of a contract with you or where it is necessary for our legitimate interests in operating, protecting and improving our business.

COOKIES AND OTHER INFORMATION

Cookies

This website uses cookies in accordance with our Cookie Policy. This Cookie Policy is available to users on each page of the website linked to this Privacy Policy and in each cookie information banner.

IP Addresses

We may collect information about your computer or mobile device, including, where possible, IP address, operating system, access times and browser type. We use this information to better understand how visitors use the Platform, as well as for internal reporting. We may anonymize this information and share it with advertisers, sponsors or other companies.

INFORMATION EXCHANGE

We do not share personal information about you with other people or companies not affiliated with us, except in the following cases:

We may disclose your personal information to third party providers who provide online payment and other services, credit checks and fraud prevention and any other necessary services.

We may disclose your personal information to law enforcement agencies, courts, regulators, authorities or other third parties when we believe it is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and

We may disclose your personal information to any third party that acquires, or to whom we transfer, all or substantially all of our business and assets. In the event of such a sale or transfer, we will use reasonable efforts to ensure that the entity to which we transfer your personal information uses it in a manner consistent with this Privacy Policy.

PROTECTION OF INFORMATION

We want you to feel secure when using our website, so we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it in the course of their work or to provide products or services to you. We have appropriate physical, electronic and procedural technical and organizational safeguards in place to protect the personal information you communicate to us from unauthorized or unlawful processing, accidental loss, damage or destruction. However, when we ask you to choose a password to access certain parts of our platform, you are responsible for choosing a secure password and for maintaining the confidentiality of your password.

You should choose a password that you do not use on any other website and you should not share it with anyone.

PRESERVATION OF INFORMATION

We retain your information only as long as necessary for our purposes and, in particular, to protect ourselves in the event of a legal claim (for example, information relating to a contract will be retained for the duration of the contract and for up to ten years thereafter). After that period, it will be deleted, or in some cases anonymized. Where we obtain your consent to process your personal information and we have no other lawful basis for continuing that processing, if you subsequently withdraw your consent we will delete your personal information.

If you request that we no longer send you direct marketing communications, we will keep a record of your request and contact details to ensure that your request is honored.

YOUR CHOICES

You have the right to request access to the personal information we maintain about you in our records, to correct any inaccuracies and to update outdated information. In some circumstances, you will have the right to request deletion of your personal information or a restriction on the use of your personal information.

You have the right to refuse to allow us to process your personal information in some cases. In particular, you may ask us to stop sending you direct marketing communications at any time (however, we may continue to send you service-related communications (i.e., non-marketing communications), such as e-mail updates on the status of your orders).

You may opt-out of marketing communications sent by e-mail at any time.

If you have any concerns about how we use your information, as a first step, please contact us using the information below and we will do our best to resolve your concern. After investigating the matter you refer to us, we will respond to you in writing within a reasonable time, outlining our proposed course of action to remedy the situation. If you believe that we have treated your personal information in an unlawful manner or in a manner that infringes your rights, you will also have the right to complain to a Spanish Data Protection Authority, expressly waiving your place of residence or work, expressly submitting to Spanish jurisdiction; expressly waiving any other jurisdiction to which you may be entitled.