Frequently Asked Questions
Transparency, clarity and trust.
Here you will find answers to the most common questions about authenticity, warranties, shipping and everything related to buying high-end watches at Wancora.
Are the Watches Genuine?
Yes, in Wancora watches are 100% original, each watch comes exclusively from official distributors or directly from the most prestigious brands of fine watchmaking. Unless otherwise stated, each piece we offer is 100% original, as new and unworn (unless otherwise indicated), and is delivered with its official case, documentation and guarantees stamped by the manufacturer.
What Warranty Do Luxury Watches Offer?
The watches have the warranty offered by the brand itself, so each has its own characteristics and conditions. You can find the corresponding information at this link.
Can I Pick Up / View the Watch in Person?
Unfortunately, we do not yet have a physical store. It’s something we’re working on for the future and hope to offer soon.
What Payment Methods Are Available?
How Can You Contact Us?
You can contact us through the Whatsapp web system available on our platform, by email or through the contact form. We make sure to facilitate secure communication. We do not accept phone calls; for security reasons, all communication must be recorded by a written medium.
What Does Available "On Request" Mean?
Items marked as on request, are items that are not in stock, but can be requested availability from the brands and delivered in an estimated time of 2-3 weeks, as long as the watch is still in catalog / production.
What are the delivery times?
Delivery times will vary depending on the location of the buyer and seller, however, for customers in the European Union, if the watch is in stock, it usually takes 1-2 business days to arrive and if on request approximately 2-3 weeks.
How much are shipping costs?
Shipping is completely free of charge.
We cover the cost of shipping, with no surcharges or small print. Every order is delivered by DHL Express, insured and protected, without any additional cost to you.
Which Courier Company Is Used to Ship the Item?
Each order is delivered by DHL Express, insured and protected, without any additional cost to you.
Can I Track the Order Status?
Yes, once the watch is shipped, you will receive a tracking number to monitor the status of the shipment in real time.
Is the item insured against damage or theft during transport?
Yes, all shipments are insured against damage or theft during transport, for your complete peace of mind. They are insured for 100% of the watch’s value.
Do We Offer Financing?
Coming soon.
Do We Accept Watch Exchanges?
Currently, this option is not available, only monetary exchanges.
Do you have any other questions?
If you have not found the information you need, we are at your disposal to assist you personally. It will be a pleasure to help you.
